Damage to a Kitchen Host's Property

We understand accidents happen. If something in a host's space gets damaged during your booking, here's what to do.

Tell the host right away

1. Open the booking and tap Message host as soon as you can (see Messaging your host).

2. Describe what happened.

3. Attach photos of the damage.

Being upfront helps everyone sort things out quickly.

What happens next

The Kitchen Host will contact our team. Hosts report damage within 72 hours after the booking ends, and we usually decide within 5 business days. A Syzl team member will then contact you, and we'll help both of you reach a resolution. If cleaning or repairs are needed, the cost may be charged separately to the card on your account, with its own invoice. See Damage deposit for how this works, and Resolution centre for how we handle claims.

Was the kitchen already damaged or dirty when you arrived?

Take photos before you start, then send them to the host in the app and to our team at help@syzl.io. That way, there's a record of the kitchen's condition before your booking started.

If you run into any problems, email help@syzl.io or use the Support page in the app.