Documents and the Food Safety Course — Upload your Food Handler Certificate and insurance in Documentation, or take the online SafeCheck food safety course.
Card holds and when you're charged — Nothing is charged when you request. We place a hold one to two days before the kitchen's cancellation deadline, then charge at the deadline.
What happens if your card is declined — If the hold on your card is declined, we email you. What to do, and how to save the booking with an invoice if it's cancelled.
Refunds — When you're never charged, when you get a full refund, what happens if you cancel after the deadline, and how long refunds take.
Add-ons and booking extensions — Add equipment, storage or ingredients to a booking, and extend your session by 1 or 2 hours when the kitchen is free.