Messaging Your Host

You can message a host before you book, or before and during your booking if you need to. Messaging in the Syzl app is the easiest and quickest way to get your questions answered.

How to message a host

• Before you book: sign in, open the kitchen listing and tap Message host.

• Already in touch? Find all your conversations in the Inbox tab.

Common reasons to message a host

• You have questions about the kitchen, like the equipment or the size of the space.

• You need more information before you request to book.

• You want to talk about an upcoming booking. See Communicating with your host before a booking.

How long will it take my host to reply?

Kitchen Hosts typically have a food business of their own. Please give them 24 hours to respond. They'll get a notification that your message is waiting.

No reply after 24 hours? Email help@syzl.io or use the Support page in the app and we'll help you reach them.

Messaging policy

When you message through Syzl, you agree to:

• Never share personal or sensitive information, such as credit card numbers.

• Never send inappropriate language or content.

• Stay respectful and polite.

Discrimination and disrespect won't be tolerated. Breaking these rules may lead to your account being suspended.