Booking statuses explained
Every booking on Syzl has a status that tells you where it stands. You'll see it on the booking in the Bookings tab, which groups your bookings into Upcoming, Cancelled and Past.
The usual path
Requested: the food maker has sent a request and is waiting for the host to respond.
Approved: the host accepted the request. The booking is confirmed.
Ongoing Booking: the booking's start time has arrived and it's in progress.
Completed: the booking's end time has passed, including any extra time added with an extension.
Bookings move from Approved to Ongoing Booking to Completed on their own. Nobody needs to update them.
Other statuses
Status | What it means |
|---|---|
Denied by host | The host declined the request. The food maker isn't charged. |
Cancelled by Maker | The food maker cancelled. Whether a charge applies depends on the kitchen's cancellation policy. |
Cancelled by Host | The host cancelled, or the request expired because the host didn't respond in time. |
Closed by host | Time the host has blocked off on their own calendar, such as closed dates. It isn't a food maker's booking. |
How requests expire
Syzl has no instant booking. Every request needs the host's approval.
Hosts have 48 hours to respond. If they don't, the request is cancelled automatically and shows as Cancelled by Host, and the food maker gets an email and a note in their inbox that the host didn't respond within 48 hours. A request that is still waiting about 6 hours before the booking would start is also cancelled.
The food maker isn't charged for an expired request and can send a new one. Hosts can learn more in Booking requests.
When a host approves a request, other pending requests for overlapping times at the same kitchen section are declined automatically.
Where payment fits in
Nothing is charged while a booking is Requested. Once it's Approved, the food maker's card is checked and then charged at the kitchen's cancellation deadline. See Card holds and charges.
If the card check fails and isn't sorted out by the deadline, the booking is cancelled and shows as Cancelled by Maker. See What happens if my card is declined?
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Not sure what a status means for your booking? Email help@syzl.io or visit the support page in the app.