Getting Paid

Syzl uses Stripe to handle payments securely. Before you can receive money for bookings, you need to set up your wallet and connect a bank account.

Set up your wallet

Sign in to the Syzl app and go to Me > Wallet.
Open the Payouts tab and follow the prompts to connect your bank using Stripe.
Stripe will ask for some details about you and your business, plus the bank account you want to be paid into. Double-check your bank details before you submit.

You can also start from a listing: open the kitchen section, go to the Book tab, and tap Set Up Wallet under Payouts & Wallet.

If you stop partway through, come back to Wallet and tap Continue connecting to pick up where you left off.

Your payout account is tied to the country of your kitchen: Canada or the United States. Revenue from each listing goes to the bank account for that country. If you host in the US, see Payouts for US hosts.

Check your payout status

On each listing's Book tab, Payouts & Wallet shows whether payments and payouts are enabled for your account. If either one says "not yet enabled", go to Wallet and finish any steps Stripe still needs.

Once your account is set up, Wallet gives you:

Payouts to your Bank: your balance and payouts.
Account Management: update your bank account and personal details.
Tax Registration: add your tax registration details.
Booking Invoices: invoices for your bookings.

When will I get paid?

New host accounts are on manual payouts, sent by Syzl staff. Your share of a booking moves to your Stripe balance when the maker is charged. Makers are charged at the booking's cancellation deadline, before the booking starts (see Card holds and when you're charged). Syzl staff then send your share from your Stripe balance to your bank. You can see your balance and payouts in Wallet > Payouts to your Bank. If you haven't received a payout within a week of the booking, email help@syzl.io. US hosts: payouts may be held until Stripe has verified your tax details. See Payouts for US hosts.

Need help?

If something doesn't look right with a payment, email help@syzl.io or reach us through the support page in the app. See also Cost of using Syzl for hosts.