Contacting Support
Can't find what you need here? Our support team is happy to help.
How to reach us
Email: help@syzl.io
In the app: open the Me tab and tap Support, or go straight to the Support page. Under Get in touch, tap the email address to write to us.
We handle support by email only. Write to help@syzl.io and our team will get back to you. We usually reply within 2 business days.
Help us help you faster
When you email us, include:
the email address on your Syzl account (if you're writing from a different one)
whether you're a food maker or a kitchen host
the kitchen name and booking date, if your question is about a booking
a short description of what happened and what you expected
screenshots of any error messages
Please don't send full card numbers or passwords.
Questions about a booking?
For questions about the kitchen itself, like equipment, access or parking, the host is usually the fastest person to ask. Message them in the app. See Messaging your host.